Popular Legend Inquiries

Check out the slide deck here if you need a reminder of what is expected! Link to slide deck

You will have the opportunity to earn commission on purchases made through your affiliate link. You will be able to keep track of commission owed to you within your portal's homepage, but please bear in mind that this figure may change from time to time, in order to account for cancelled/part-refunded orders. Your commission will be paid between 45 days after the order was placed to account for returns and processing, via PayPal. We will be sending payments to the email address you used to sign up to this program. If you do not have a PayPal account linked to this email address, you can easily redeem your commission by creating a PayPal account when the payment is sent to you. Alternatively, if you'd like to change your Legends email address to the same as your pre-existing PayPal account you can easily do so via Settings within the portal: You can read about this further within Duel's Platform Terms of Use and Payment Service Terms and feel free to get in touch with us via the help button at the top right hand corner with any questions. NOTE: All payments will come from Duel Holdings Limited

Take our quiz to choose the perfect earplug. If you have more product related questions, you can always reach out to our Customer Happiness team at hello@loopearplugs.com.

For all product and order related questions, please get in touch with our Customer Happiness team at hello@loopearplugs.com. They'll be more than happy to help you out with all your questions about Loop products and your order. Please note they're experiencing an influx of emails so their reply may be slower than normal.

Unfortunately, we can’t apply any promotional discounts to orders placed before the promotion went live. But to avoid missing out next time, sign up for our newsletter to be first to hear about any upcoming sales, drops and promotions!

We offer discount codes to military members, first responders, medical staff, teachers, and students. You can access this promotion on our website homepage at the bottom of the page in the footer.

Double-check to make sure the answer to your question isn’t answered here already – if not, feel free to reach out to the Legends support team at legends@loopearplugs.com.

Your Loop Legends account is separate from your Loop Shopify account, which means that you could possibly have two different e-mails and passwords for these accounts. We recommend using the same email address for both accounts.

You can modify your email address within the app by clicking on Settings, Email address and then Change.

You can update your password within the app by clicking on Settings and then Update password. If you forgot your password, you can always click on Forgotten password on the Legends login page.

Click Edit profile to access your profile page. There you’ll be able to edit your profile picture.​

Not a problem! The Community Info page covers all the information included in the welcome message.​

The total number of credits you have is shown next to your name.​

At the top of your profile, you’ll see a progression bar. Directly above this bar you’ll find the number of credits you need to level up.​

Hashtags are not case-sensitive, but they do need to be spelled correctly – otherwise we won’t be able to find them!​ We recommend using the Copy button provided with challenge instructions to ensure hashtags are formatted and spelled correctly.​

On the main menu, click Rewards. You’ll also be able to see which rewards you’ve received from leveling up!​

You can log out of your Community account by scrolling all the way down in the Community app and clicking on “log out”.

There are a few reasons why we may not have been able to recognize your Instagram post:​ Please ensure your account is set to public. Our platform automatically scans and retrieves information from Instagram, but this only works with public profiles. After the challenge has been approved, you can reset your account to private without losing any points.​ Double check that you’ve included ALL the hashtags required by a specific challenges. Also, hashtags must be included in post captions rather than in the comments section in order for the post to be recognized. See also hashtag usage tips.​ Please make sure that the post you’re submitting is brand new, as the system may not pick it up if it’s too old.

Create a Loop Community account and find your personal referral link under the Referrals & Tiers page.

Sorry about that! The 10% affiliate discount is only applied during checkout with your rlink. Please be sure to double-check your cart before proceeding. If you encounter any issues with the code during checkout, please reach out to legends@loopearplugs.com with a screenshot of what you’re seeing so we can provide further assistance.

We sincerely apologize for any inconvenience this may cause. Kindly note that your referral link can only be used within the US region and cannot be used across stores. You can still share your link with your friends and family within these regions.

You can track your referral progress under the Referrals & Tiers page. Simply click on "order history" in the referral section on the page. As soon as your friend's order is "complete" it will be marked under "status."

Don’t worry! It’s good to regularly check back in to see what new and exciting challenges are available. We add new challenges every two weeks.

This means that this is a repeatable challenge – meaning you can complete it more than once. The number of times you’re able to complete a challenge may vary (e.g. once per week), and this information will be provided within individual challenges.​

There will be a set number of times that you can complete a repeatable challenge. This information can be found within the challenges themselves.

There are a few reasons why we may not have been able to recognize your Instagram post:​ Please ensure your account is set to public. Our platform automatically scans and retrieves information from Instagram, but this only works with public profiles. After the challenge has been approved, you can reset your account to private without losing any points.​ Double check that you’ve included ALL the hashtags required by a specific challenges. Also, hashtags must be included in post captions rather than in the comments section in order for the post to be recognized. See also hashtag usage tips.​ Please make sure that the post you’re submitting is brand new, as the system may not pick it up if it’s too old.

You can keep track of member invitations via your portal's homepage. If someone has submitted an application to the program via your unique invitation link, you will notice your "pending" number increase. If you are not seeing this, make sure the person you invited has successfully submitted the application form and verified their email address. As applications are reviewed manually, please allow time for our team to review the request. You will only be rewarded if the person you invite is accepted into the program.

Once you make it past (pre-commission tier), you will have the opportunity to earn commission on any purchases made through your personal Member Page, affiliate link or referral code. You will be able to keep track of commission owed to you within your portal's homepage, but please bear in mind that this figure may change from time to time, in order to account for cancelled/part-refunded orders. Your commission will be paid out (refund period) after an order is processed (to account for returns and processing), via PayPal. We will be sending payments to the email address you used to sign up to this program. If you do not have a PayPal account linked to this email address, you can easily redeem your commission by creating a PayPal account when the payment is sent to you. Alternatively, if you'd like to change your Loop Legends email address to the same as your pre existing PayPal account you can easily do so via Settings within the portal: You can read about this further within Duel's Platform Terms of Use and Payment Service Terms and feel free to get in touch with us via the help button at the top right hand corner with any questions. NOTE: All payments will come from Duel Holdings Limited

Moderation usually takes 24 hours but can in some situations take up to 72 hours. There may be slightly longer wait times over weekends and during national holidays.

After submitting an Instagram Post Missions, it will automatically move to the 'Awaiting Approval' stage. Please wait for up to 5 minutes. If you receive a notification in the notification tab confirming successful completion, your task submission was successful. However, if the notification indicates rejection due to missing hashtags and/or mentions, ensure that you include the requested mention and all specified hashtags before resubmitting.

You will need to copy the promo code directly from your Decibels tab and paste it into your basket at checkout. Please double check the terms of the code before applying it. Some promo codes are only valid for a specific set of products or for a minimum basket spend, for example.